Scheduled massage times

Andrew will usually provide a 30 minute window time for arrival. As this is a mobile massage service, there can often be delays when traveling between appointments. For this reasons Andrew will give you a 30-minute window to choose from. 

Cancellation, late & no-show policies

Your time and Andrew’s is valuable. Please note that 24 business hours notice is appreciated for cancellation/re-scheduling of a consultation. 

Personal information & confidentiality

All details of your treatment and client history is strictly confidential.  No discussion will take place with other health professionals without your express permission.

Scope of practice

Andrew is a qualified Remedial and Palliative Care massage therapist and he will not treat symptoms that he is not trained and experienced to address.

Medical conditions

Massage therapists do not diagnose, or prescribe for, medical conditions.  Referrals to medical practitioners can be provided with your consent. Andrew may also make recommendations to other health practitioners if he feels, after discussion with you, that they may be beneficial to you or your loved one.

It is the responsibility of the client to inform Andrew of any change to their medical history.  If you are receiving treatment for any medical condition which Andrew determines to be a contra-indicator for massage therapy, a letter from your health provider may be required to continue your massage treatments.

You must inform Andrew if you are pregnant.

Clothing & draping

You reserve the right to leave on as much clothing as needed for comfort, to refuse any massage method, or to stop the massage treatment at any time.  You will be modestly draped at all times, with only the area being massaged undraped.  Consent will always be sought prior to treatment of the upper buttocks or lower back region.

Inappropriate communication or behaviour

Inappropriate communication, behaviour or interaction between the client and the massage therapist is not acceptable and will not be tolerated.  The treatment will be terminated immediately and no future treatments will be undertaken.

Code of Ethics

As a member of the Association of Massage Therapists (AMT), Andrew commits himself to the highest standards of practice. He will:
  • Care for the health, well-being and comfort of my clients with the utmost skill appropriate to my current qualifications
  • Respect the privacy, modesty and dignity of my clients and maintain appropriate professional boundaries
  • Respect the beliefs, rights and values of my clients
  • Protect the confidentiality of my clients’ personal information
  • Refer clients to an appropriate therapist if their needs are outside my scope of practice and training
  • Respect my fellow therapists in all disciplines
  • Commit myself to continuing professional development, sharing technical skills and raising professional standards
  • Endeavour to enhance the reputation of the massage therapy profession
  • Support the Association of Massage Therapists in all its ideals, principles, codes and standards
  • Refrain from conduct that adversely affects the reputation of the Association of Massage Therapists or the massage profession
  • Comply with the AMT Code of Practice and all applicable State, Territory and Federal laws